If you are pleased with our service, let us know. If you have experienced a problem, let us know so we can take immediate action to correct the problem. Please complete the online form and submit your comments.

Please make your comments clear, spell words completely and do not use abbreviations used in text messaging. Text message abbreviations make it difficult to decipher what you are really trying to say. The more details you provide, the better.

Please contact our Customer Care Representatives if you need assistance in submitting the form. Bilingual personnel are also available to provide service information in many languages. Call 713-635-4000.

Customer Care's hour of operations are: Monday-Friday, 6 a.m. - 8 p.m.; Saturday/Sunday, 8 a.m. - 8 p.m.

 Track Your Service Request

Enter your Service Request Number (SRN):

 Important Phone Numbers

Department Phone Number
Customer Care Center 713-635-4000
METRO Police Department 713-224-2677
Customer Comments 713-658-0180
Lost & Found 713-658-0854