Metropolitan Transit Authority of Harris CountyPublic Comments


Submit a New Form

If you are pleased with our service, we would love to hear from you. If you have experienced a problem, please let us know so we can address the issue. Please complete the online form and submit your comments.

Please make your comments clear, spell words completely and do not use abbreviations used in text messaging. Text message abbreviations make it difficult to decipher what you are really trying to say. The more details you provide, the better.

Please contact our Customer Service Representatives if you need assistance in submitting the form.

Contact Us

Customer Service hours of operations are:

  • Monday - Friday, 6 a.m. - 8 p.m.
  • Saturday & Sunday, 8 a.m. - 8 p.m.


Bilingual personnel are also available to provide service information in many languages. Call 713-635-4000.
Español: El personal bilingüe también está disponible. Por favor, llama a 713-635-4000.

 Track your Case

Enter your MTA case number:

 Important Phone Numbers
Department Phone Number
Customer Service 713-635-4000
METRO Police Department 713-224-2677
Customer Comments 713-658-0180
Lost & Found 713-658-0854


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