Due to the outbreak of COVID-19, customers will experience significant delays in reaching public comments by telephone and the receipt of responses back from METRO concerning public comments.
METRO encourages you, our valued customers, to take advantage of our online web platform below, to quickly submit your comments, suggestions, commendations and complaints in Public Comments. The web platform is available 24 hours a day, 7 days a week.
If you are pleased with our service, we would love to hear from you. If you have experienced a problem, please let us know so we can address the issue. Please complete the online form and submit your comments.
Please make your comments clear, spell words completely and do not use abbreviations used in text messaging. Text message abbreviations make it difficult to decipher what you are really trying to say. The more details you provide, the better.
Please contact our Customer Service Representatives if you need assistance in submitting the form.
Customer Service hours of operations are:
Bilingual personnel are also available to provide service information in many languages. Call 713-635-4000.
Español: El personal bilingüe también está disponible. Por favor, llama a 713-635-4000.
Enter your MTA case number:
|METRO Police Department||713-224-2677|
|Lost & Found||713-658-0854|
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