Public Comment System

If you are pleased with our service, let us know. If you have experienced a problem, let us know so we can take immediate action to correct the problem.

Please contact our Customer Service Representatives if you need assistance in submitting the form. Bilingual personnel are also available to provide service information in many languages. Call 713-635-4000.

Customer Service - Route & Schedule Information
Monday - Friday, 6 a.m. - 8 p.m.
Weekends, 8 a.m. -8 p.m.

Customer Resolution Team - Comments & Complaints
Monday - Friday, 6 a.m. - 8 p.m.
Weekends, Closed

Go to Public Comments System

 MPD Connect

Get Connected with METRO Police. MPD Connect gives you the power to report suspicious activity and other unexpected incidents across the METRO transit system. Someone acting suspicious? Experience an accident on the system? Witness a crime in progress? MPD Connect lets you submit a report directly to METRO Police. You can even chat LIVE!

Go to MPD Connect

 Track Your Service Request

Track the status by entering your Tracking Number.

 Important Phone Numbers

Department Phone Number
Customer Service 713-635-4000
METRO Police Department 713-224-2677
Customer Comments 713-658-0180
Lost & Found 713-658-0854
Emergency 911