Public Comment SystemIf you are pleased with our service, let us know. If you have experienced a problem, let us know so we can take immediate action to correct the problem.
Please contact our Customer Care Representatives if you need assistance in submitting the form. Bilingual personnel are also available to provide service information in many languages. Call 713-635-4000.
Customer Care Center - Route & Schedule Information
Monday - Friday, 6 a.m. - 8 p.m.
Weekends, 8 a.m. -8 p.m.
Customer Resolution Team - Comments & Complaints
Monday - Friday, 6 a.m. - 8 p.m.
Weekends, Closed
MPD ConnectGet Connected with METRO Police. MPD Connect gives you the power to report suspicious activity and other unexpected incidents across the METRO transit system. Someone acting suspicious? Experience an accident on the system? Witness a crime in progress? MPD Connect lets you submit a report directly to METRO Police. You can even chat LIVE!
Track the status by entering your Tracking Number.
| Department | Phone Number |
|---|---|
| Customer Care Center | 713-635-4000 |
| METRO Police Department | 713-224-2677 |
| Customer Comments | 713-658-0180 |
| Lost & Found | 713-658-0854 |
| Emergency | 911 |